I never went into this business with a focus on making a ton of money. In the beginning, I did much of my work for free, just because I enjoy helping people. Then one day my wife pointed at a pile of bills and told me that I really should come up with a way of making a little money to keep a roof over our heads.
Woman are so damn practical.
This is when I came up with offering a yearly tech support contract. I wanted to make it affordable to everyone, and this contract thingy eliminates me from asking for money for everything I do (I suck at asking for money). The bills are paid, and I can focus back on just helping people.
Life is good.
In 1993 I bought my first computer. It was a Gateway DX2 with Windows 3.1 on it. I knew absolutely nothing about computers. One day I decided to open my computer case and see what was inside. After being amazed at all the wires and circuit boards inside, I realized that it was a tad dusty, and that it really should be cleaned out. I took out the trusty Kirby, attached the "clean-out-the-computer" attachment, and sucked all the dust out of it.
When I went to turn on the computer, I found out what static electricity can do to a motherboard. It fries it. After hours of phone calls to Gateway, they sent me a new motherboard and talked me through gutting my computer and installing the new board.
When I hit the power button, to my amazement, the computer actually started and functioned!
I was an instant computer geek, and I let everyone know this fact.
Unfortunately, many of my friends and family believed me and had me attempt to fix their computers. I promptly messed up their machines even worse. To save face, I had to learn how to fix both my "repairs" and whatever was originally ailing their computers. After six years or so of doing this, I decided that computers was what I wanted to do for a living. I went to computer school for Network Administration and came out with a certification from Microsoft as a Systems Engineer.
Ironically, one of my first computer jobs was being tech support for Gateway....yep, I was now at the other end of the phone that started me on this journey. I found repairing computer problems over the phone enjoyable, and loved working with most everyone I dealt with. The one thing I didn't like was being a "worker bee" in a hive of cubicles. The focus of any call center is to minimize call times, and maximize the number of calls taken, instead of actually fixing the computer problems the customer called in about (they get paid per call).
So, it wasn't a perfect fit for me.
January 1st, 2003 was the official first day of my new endeavor. My goal was to treat each customer as if they were my only one (an easy task in the beginning). I wanted to be the most affordable and reliable computer geek out there. Since 2003, my customer base has grown into the thousands....all from word-of-mouth, and everyday I'm humbled and flattered when I get another call from someone that had been referred to me by someone else.
In my personal life, I'm happily married to Roberta. Between the two of us, we are the proud parents of 5 children, and 8 grandchildren. We make every attempt to stop and smell the roses.......of which I've found really don't have much smell anymore. What happened to the roses?
Thanks for checking out the website.